Service Coordination

The Arc of Monroe offers Service Coordination to anyone in the community with an intellectual or developmental disability (I/DD). We help you navigate the complex state and local service system so you can make informed decisions for yourself or loved ones.

The Arc’s Service Coordination supports more than 600 people, including children and teens, and can make identifying and applying for services easy and convenient.

Mom and Dad knew they had to leave Iraq the day the bombs scared their son, Majdi, so much that he no longer wanted to go outside. Life in Iraq was hard, his father says. “For Majdi, there was no school, no services and no hope.” Today, Majdi attends an Arc day program and volunteers in the community. The agency has also connected Majdi and his family with other services through his Arc service coordinator.

– Majdi Ashour

Available Services Include:

  • Securing and maintaining benefits
  • Advocacy
  • Linking and referring to services
  • Maintaining health and safety
  • Housing
  • Health care
  • Medical Liaison — provides additional support with coordinating, transporting and accompanying people to medical appointments. The medical liaison also assists in facilitating communication between people and their medical team. This offering is unique, and only provided through the Arc of Monroe County.


  • Arc Intake and enrollment process
  • Active Medicaid
  • Must be OPWDD Eligible

Quick Facts:

  • Accepts people of any age
  • Early intervention assistance
  • Collaborative, team approach to supporting people
  • Provides Individualized services, unique for each person’s needs
  • Incorporates personal outcome measures into ISPs and service delivery


To learn more about this service, contact the Community Outreach Coordinator at (585) 672-2222.