Behavior Management & Support

The Arc of Monroe provides Behavior Management Services to the family, and Behavior Support for people with intellectual and developmental disabilities.

Behavior Management

Behavior Management Service is offered to parents and guardians supporting a person with I/DD in their home. The Behavior Management Specialist visits the home to evaluate the person and develop a support plan. Then, they teach the family effective tools and guide them on ways to help their loved one be as successful as possible.

The plan includes, but is not limited to the following:

  • Strategies for non-restrictive behavior management
  • Identification of triggers and environmental supports
  • Recommendations for additional services when appropriate

Quick Facts:

  • No age limit for participation
  • Open to anyone with I/DD who lives with their family.

Five years ago, Judy was struggling mightily. She decided she wanted to turn her life around and realized she needed help from others to make the necessary changes. Today, Judy is thriving. She socializes regularly with her peers. She takes music lessons and showcases her art work at local shows. Once fearful of travel, she is working with her circle of support to begin planning vacations. In the words of her mother, “I never thought I would see my daughter so independent and happy.”

– Judy Metzger

Behavior Support

Behavior Support is available to people receiving services in an Arc residential or day habilitation program. We help people have the best possible behavioral health, which may include helping them learn skills to better manage their behaviors in a variety of settings, (i.e., community, day site, or home). The Arc personalizes Behavioral Support Services to specifically meet the needs of each person. Through careful assessment, and in conjunction with the person supported, we develop an individualized plan that incorporates positive strategies and the least restrictive options for the staff to use. We utilize functional behavioral assessments to address underlying issues. If medications are part of the plan, guidelines are incorporated to ensure we appropriately monitor and report symptoms and progress.

Quick Facts:

  • Support plans are routinely reviewed and updated to reflect progress or additional support needs
  • Goal of the program is to eliminate a person’s need for behavioral services
  • Only Arc day hab and/or residential service recipients are eligible
  • The behavior support staff receive clinical supervision under a NYS Licensed Psychologist


To learn more about this service, contact the Community Outreach Coordinator at (585) 672-2222.