Council on Quality and Leadership Accreditation

Arc of Monroe achieves CQL person-centered excellence accreditation

What's In The News

Arc of Monroe received Person Centered Excellence Accreditation from the Council on Quality and Leadership for the second time. While all agencies in New York State are required to maintain minimal standards in order to provide services to persons with Intellectual and Developmental Disabilities (I/DD), the Arc of Monroe has again been recognized as being an agency which provides Person Centered Excellence by the Council on Quality and Leadership (CQL). CQL’s Accreditation approach is about being on a journey toward ongoing organizational transformation and continuous improvement. It is about choosing the right path and making measurable progress. “It is so …

physical therapy

Celebrating 22 years at the Arc of Monroe

Staff Perspectives

Kristina knew in eighth grade that she wanted to be a Physical Therapist!  She volunteered in the PT departments at children’s hospitals while in high school to learn as much as she could.  10 years later she graduated from college with a degree and we are lucky to have her on staff at the Arc of Monroe. Kristina started her career as a Physical Therapist at Rochester Rehab.  When the Arc of Monroe decided to offer physical therapy on-site she took that opportunity and managed the launch of that service, splitting her time between the clinic and day services. Kristina …

Peter Dancer

Whose Job Is Quality?

Staff Perspectives

Quality. Excellence. Satisfaction. As customers, these are things we expect, whether we’re at Walmart, Starbucks, riding a city bus, or getting our favorite ice cream cone on a hot day. While sometimes hard to clearly define, it’s kind of a, “I know it when I see it” sort of a thing. The people we support expect the same things when the look to us for support: Quality. Excellence. Satisfaction. So whose job is quality anyway? Sure, we have a quality department. But does that mean that this team is solely responsible for ensuring that some 1700 people we support feel …