Warren and Joyce Heilbronner have given to the Arc Foundation of Monroe dozens of times of times since Warren first became involved as a volunteer back in the 1970’s. But it wasn’t until his granddaughter Sarah was born in 1991 that his involvement took on new meaning.

“Sarah was born with severe brain damage,” Warren said. “I went from being a legal outsider to an involved grandparent. It gave me a more focused perspective, especially in my area of planning for family members who have a loved one with a developmental disability. It made me change and update my own plans.” Sadly, Sarah passed away at age 14. 

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They have so little, yet they have everything. Their sparsely furnished apartment is tucked away in a corner of Rochester’s South Wedge. They have no car. Dad is 70 and lost his business. One of their children is being held hostage in another country, and the others still live in Iraq. Another son, Majdi, has developmental disabilities. They don’t speak English.
But the smiles on the faces of Majdi and his parents, Ahmed and Rabab Ashour, melt all language barriers. They are in America and life is good...and so is the Arc of Monroe. 
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When he’s not busy with his full-time job planning menus, training staff and ensuring healthy eating habits in Arc homes, Chris Flores might be found on a Navy ship, in a foreign country or at the graveside service of a veteran or in the Middle East.


Chris, age 30, bleeds red, white and blue. As a Chief Petty Officer in the Naval Reserves, he spends up to 20 hours each week in service to his country (and up to an additional six weeks each year supporting the Navy). It’s enough to make a couch potato turn another shade of red. But there’s more.

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A History of Helping Those with Intellectual and other Developmental Disabilities.....

The Arc of Monroe County has been providing a variety of programs and services for over 3,500 individuals with intellectual and/or developmental disabilities and their families in the Rochester community for over 50 years.

The Arc works to enhance the quality of life and self-esteem of individuals in our programs, providing them with meaningful social development, supported employment, residential community living and enrichment opportunities. The Arc is funded in part by the NYS Office for People with Developmental Disabilities. The Arc also receives funding from Adult Career and Continuing Education Services-Vocational Rehabilitation (ACCES-VR).

The Arc of Monroe County has 40 locations in Monroe County that assist individuals with intellectual and/or other developmental disabilities that include Autism, Down Syndrome, Cerebral Palsy, Asperger Syndrome, and Pervasive Developmental Disorders among others.  

A wide array of services are offered through the Arc for individuals with intellectual and/or other developmental disabilities such as independent living opportunities in our group homes and residences, volunteer opportunities in the community,unique and creative individualized day services programs, job training is offered through our ArcWorks facility and placement through our JobPath Program.
The Arc Foundation of Monroe County raises and manages funds to enhance the quality of life for program participants of The Arc of Monroe County. A variety of important enjoyable fundraising efforts provides financial support for programs vital to The Arc’s social, recreational and organizational activities.

At The Arc of Monroe County, we are proud of our history of helping others, but we are just as proud of our commitment to the future, ensuring that people with intellectual and/or developmental disabilities and their families will continue to be offered the highest quality, most innovating programs and services available. 

The Vision of the Arc

The Arc of Monroe is a leader in developing models of excellence in supporting people with developmental and intellectual disabilities. We encourage people to become inter-dependent and an integral part of the community. We adapt to a changing environment by promoting person-centered opportunities. The Arc will celebrate diversity and healthy living for all members of our family. We are viewed as an agency of choice and as a strong collaborator in our community.

The Mission of the Arc

The Arc of Monroe provides individualized support and services to individuals with intellectual/developmental disabilities and their families to increase the individual’s independence, enhance their abilities to make informed choices, and become part of the community. 

Click here to see a History of The Arc of Monroe County.