A career in Human Services

Staff Perspectives

Jeanette Dohner is currently employed at Ballantyne as a Team Leader and has been employed at the Arc of Monroe for 24 years! Starting at the Penfield house doing overnights then moving to a more traditional schedule. She even helped coordinate the house’s vacations. Jeanette eventually went back to school at MCC and Brockport where she earned an AAS in Human Services, a minor in Geriatrics, and started working on a BA in Recreation.  After this she began her role as Medical Liaison for three years. After being stricken with cancer she dropped down to a direct support position. Later …

ArcWorks, Contract Manufacturing

ArcWorks integrating people with disabilities into the workforce

Programs and Services

By: Velvet Spicer November 27, 2019 published in the Rochester Business Journal. In 2017, just 6 percent of Monroe County’s more than 57,000 disabled residents were employed, and of the nearly 20,000 total individuals unemployed in the county that year, some 19 percent were people with disabilities. ArcWorks, a program of the Arc of Monroe, is looking to improve that. “We’re an integrated contract manufacturer that employs assembly operators and individuals with disabilities,” said ArcWorks’ business development manager Melissa Mayo. “Many people who come in to take a tour, I don’t know what their thoughts were in the past, but when they …

Clinic Manager appreciates colleagues

Staff Perspectives

Terra Heigl’s first job after graduating college in 1985 was as a Residential Manager with the Arc of Monroe, supporting people living at the Gorsline residence run by our agency. After almost four years in that position she transitioned to be Vocational Counselor at the Ridge Center sheltered employment program. Always desiring to do more, she made the move to our Article 16 Clinic as a Rehabilitation Counselor, and was in that position for close to 20 years.  At the clinic she was also a Treatment Coordinator for five years, and in February 2019 received a promotion to Clinic Manager. …

Employment

37 years at the Arc of Monroe

Staff Perspectives

Pam Furr is a wealth of knowledge having worn many hats over the 37 years she’s worked for the Arc of Monroe. This means she has seen the agency grow over time, along with the people we support.  She truly admires the mission of the agency and how it serves our community. In her very first position in the Diagnostic Vocational Evaluation department she met a lot of people and enjoyed how they would often stop by to say hello. Her small department had fun and laughed a lot. Over the years Pam has enjoyed her colleagues, supervisors, and teams …

Paul and Carol

Dreams really do come true

Staff Perspectives

As children, we grow up with goals and dreams, not knowing anything about where life’s path might take us, but excited for the journey.  Traditionally, for some, the dream is to be a pro-athlete, invent something or travel the world, for others to be a doctor or a lawyer, or to own a business of their own. As we get older, moving through realities and obstacles, we come head to head with challenges that can make achieving those goals and dreams more difficult than we might have ever imagined.  We find support from family and friends, mentors and teachers and …

College Experience

My college experience

Stories Of People We Support

To support services like these please consider making a donation. MCC Highlight By: Tori Campbell Hi my name is Victoria Campbell. I am one of the Pathways students though the Arc of Monroe. I am starting my first Pathways semester this semester. On Mondays, Wednesdays and Fridays, my day starts off with meeting Molly, one of the Arc staff, at the Transit Center. We meet at Gate 11 and then take Bus 55 to the Brighton MCC campus. I have an 8:00am class it’s called COS (College Orientation and Success Strategies) 133 which is required for entering college students. After …

ArcWorks

A 38-year career at ArcWorks

Staff Perspectives

Gloria Boose was hired as a Clerk/Typist 38 years ago at what is now ArcWorks. The best thing about coming to work every day, in her opinion, is seeing the people we support. “Everyone is genuine. It’s so refreshing. I feel like I’m doing something good and helping people. This job is rewarding.” Having been with the Arc for so long she has seen many people who used to work at ArcWorks move on to our Silver Lining program, a service for retirement-aged people we support. Gloria expresses that she’s had good supervisors and directors along the way who made …

Why is trauma informed care important?

Health and Wellness

Why is trauma informed care important? Being trauma-informed means understanding how trauma affects a person and knowing how to respond to someone who has experienced it. This includes trauma that affects the people we support, our co-workers and managers, and ourselves. People all experience and cope with trauma and stress differently. When people cope using wishful thinking, or hoping that things will get better without actually making an action plan, they can experience emotional exhaustion, compassion fatigue, burnout, and dissatisfaction in their work. According to research done in 2009 by Devereux, Hastings, Noone, Firth, & Totsika utilizing coping skills that …

MCC Experience

Program Highlights of MCC Experience

Stories Of People We Support

To support college experience programs like these please consider making a donation. Community Involvement By: Timothy Hannon & Britnaie Smith On September 4, we went to a Welcome Back with SEGA college hour. During the college hour there was free brunch food, there were sunglasses to bring home that said, “My future’s so bright I gotta wear shades”. On the first Friday of September, we went to an Underground Railroad reenactment that was put together by the A.M.E. Zion church. Then we took a walking tour with one of the reenactors to find out about Rochester during the time of …

Guardianship Coordinator

From Direct Support to Guardianship

Staff Perspectives

Terri Lazeski has a long history of helping people. Some of her first experiences include taking care of a boy who had a feeding tube and working at a summer camp for children with disabilities while she was in high school. She graduated with a degree in education and learning disabilities and started her career at the Arc of Monroe at our Clover Hills house in a direct support role. This was her first full time job in the field.  She worked at this location for a year and then moved to Lambert (formerly Crittenden) as a Team Leader, working …